We are constantly improving our sites so there may be developments in how we use your data – all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.
Protecting your privacy is important to us. The basis on which you are entitled to access the website is set out below:
Data protection act 1998
We know how important it is to protect your personal information. Any Personal Information we hold will be subject to the appropriate legal safeguards under the Data Protection Act 1998. We will process your Personal Information in accordance with the terms and for the purposes of this agreement. You confirm that you have the consent of any third party whose details you may disclose to us to discuss such details and to authorise us and such associated partners referred to in the paragraph below to process such details for the purposes of assessing your enquiry.
We may be working closely with a number of specialist companies that offer a range of products; debt management plans, life insurance, general insurance, claims management, etc. – You may be contacted by one of these specialist companies, if it appears that from the information you submit to us, they may be able to help you.
We may disclose personal information about you to the extent required by Law, Court Order, by Government order or decree. Except as described above, we will not disclose your personal information to any third parties without your consent.
Right of subject access
We only collect data that is ‘personally identifiable’ to the extent deemed necessary to serve our legitimate business purposes. We ensure that safeguards are in place for the security and privacy of that information.
Information held by us will be processed only for purposes for which we have registered under the Data Protection Act.
You have the right to review, correct and delete information from our records, subject to certain conditions. Please contact our Compliance Officer should you have any concerns about any aspect of the information we hold. You have the right to ask for a copy of the information that we may hold about you. Upon you making a request in writing we will provide you with a copy of the information which we hold concerning you (after payment of small fee). The address to write to is: Compliance Officer, Ground Zero Group LTD, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom.
Data privacy and personal details.
The personal details which you submit to us (Personal Data) are held by us. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. By submitting your Personal Data you CONSENT to it being processed by us and any associated partners as notified in this Policy.
For each visitor to our website, our web server automatically recognises no information regarding the domain or email address. We will collect and store the email addresses of those who communicate with us via email or their contact details when submitting an enquiry.
We may use Personal Information provided to us to communicate with you by post, telephone, fax, email or SMS text for the purposes of assisting you with your enquiry. We may also use the information provided for marketing purposes to identify and provide you (by post, telephone, fax, email or SMS text) with details of other similar products or services which we or our associated companies, or an approved third party deem could be of interest to you. By submitting your details you will be giving consent for the details provided to be used in this way.
You can tell us if you do not want to receive marketing information from us and / or from our group or associated companies by writing to the Data Manager, Ground Zero Group LTD, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom. If at any time you opt out of being updated we will cease all such future disclosure of data.
If you use standard email for communication with us, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit.
This site is intended for UK residents only unless otherwise stated. We will communicate with you in English. We may record and monitor calls for service quality.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. We will take appropriate measures to protect such sensitive personal data at all times.
Our commitment to our customers if you are dissatisfied.
Our goal is to give excellent service to all of our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all of our customers’ problems fairly, promptly and efficiently. To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that we have given you, in the first instance, please telephone the business area you usually deal with in order to explain your concerns.
Alternatively, if you want to write to us please send your complaint to: Compliance Officer,
Ground Zero Group LTD, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom. A copy of our Internal Complaints Procedure is also available upon request from the contact details given above.
Clearly, we would always want to resolve any concerns you raise with us internally. However, if your matter has not been resolved to your satisfaction please refer to our Complaints Procedure on our website for details of free independent organisations to which your matter could be referred.
Following the Complaints Procedure does not affect your legal rights.
We shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on this website or hypertext links howsoever arising (except to the extent required by law).
To opt out of any marketing messages, please email [email protected], with the headline: Opt-Out.